Client Center - a single platform to engage with customers
Increase collaboration and exchange rich information between employees, suppliers, and customers. Eliminate data redundancy and errors by working with accurate, real-time data about invoices, orders and their status anytime, anywhere.
Client Center is a functionality which allows the clients to access their documents and communicate with you online.
Documents and downloads
The documents section allows the clients to quickly access their data and reduce the workload on your support team. Clients can:
- View old orders and cancel orders in status "new"
- View and download invoices
- View unpaid orders/invoices and their status
Automate new orders placement with the Client Center orders. Your customers can make orders directly from Client Center, increasing sales.
The chat allows your customers to communicate with you in a very direct and friendly way. Inspired heavily by social networks, it is integrated into the platform to be utilized in an enterprise environment. The chat is a powerful and convenient tool which helps you keep a timely comunication with customers a click away.
For more information, see the Chatter component.