Table of Contents

Hosting & Reliability FAQ

High Availability & Monitoring

Does the ERP.net service feature high availability?

Yes.

There are many components in an ERP instance - database, application servers, web servers, apps, reverse proxy, process manager, etc. Each component is hosted on a hardware, which is always having a stand-by backup hardware, ready to take over in a case of a hardware failure.

All network components are also stacked for high availability. Each network component is cross-connected to each host.

The point is, there is no single point of failure.

What is the platform availability ERP.net offers?

As a cloud-native, web-based software, the ERP.net platform offers a world-class hosting quality and availability.

In this sense, the monthly availability of the platform always exceeds 99.5 per cent. The rest up to a 100 per cent is most often than not due to rare, short interruptions for system maintenance that go on for a couple of minutes (often done outside normal working hours).

The annual availability of ERP.net is well above these levels, achieving uptimes of 99.95 per cent and more.

Note

In the unlikely event that the platform availability goes below the standards we guarantee in our terms of use, users are eligible to file requests for compensations.

Further information about ERP.net's uptime commitments, eligibility for compensations, and compensation amounts can be found in our Platform Terms of Use.

Is the system monitored at all times?

Yes.

There is a dedicated team, monitoring all systems 24x7x365. In case of an issue, reaction time is usually in the 5-15 minutes range, day and night.

What happens in case of a hardware problem?

The most important part is the problem to be automatically detected by the watchdog systems.

Once the problem is detected, an automatic failover occurs. The failover is usually within 30-60 seconds.

Most of the time, the users might notice just a slight delay in their processing.

What is the reaction time in case of an issue?

First of all, most issues auto-resolve themselves, because each component has high-availability and the workload is automatically transferred to another node.

However, should it reach to a human intervention, the reaction time usually is within 5-15 minutes, day and night, 24x7x365.

Is the system monitored from outside?

Yes.

There are at least two different locations, usually in different countries or states, which has automatic watchdogs setup.

Each alarm for non-availability is reviewed by human operators.

Disaster Recovery & Backups

Are there backups of my data?

Yes.

We hope you are joking and this is a rhetorical question 🙂.

Seriously, the backup planning, execution and control is one of most important activities out there. You can read more about backups in the Disaster Recovery section.

Is the off-site backup included in the price?

Yes.

The off-site backup is included in the price for all subscription levels. You do not need to do anything in order to be fully protected.

Miscellaneous

What hardware is used for the service?

There are a lot of moving parts in a proper ERP service. Reliability is the most important factor when choosing the correct hardware. Performance comes second, but is also of paramount importance.

It is hard to describe all hardware, but here are some quick facts:

Database servers:

  • Top of the line, data center grade, specialized frequency optimized CPU. These usually cost around 10 times more per core than regular CPUs.
  • 32 GB RAM per core.
  • Specialized memory-class SSD drives for caching and temp db.
  • Top of the line SSDs for databases.
  • 100 Gbit network connections to backup and hot-stand-by server.
  • 25 Gbit network connection to application servers.

Application servers:

  • Enterprise grade general-purpose CPU for application processing.
  • 8 GB (up from 4 until 2023) RAM per application core.
  • SSDs for storage.
  • 25 Gbit network connections

Network components:

  • Enterprise grade routers, switches, firewalls, etc.

What database size to expect?

Database sizes vary depending on many factors:

  • Regular user processing.
  • Automation by applications.
  • Storage of documents, pictures, etc.
  • Use of Track Changes feature.

etc.

We can only try to predict, with big tolerance for error, the regular user processing.

As a rule of thumb, each user generates approximately between 0.25 and 1.00 GB of data per year.

Suggest improvement to this page