Partnership Requirements and Benefits

Your business can benefit in multiple ways from becoming a member of our partner network. Our partner program provides several levels of partnerships, depending on the level of your commitment to our products and services.

The levels are:

• Affiliate
• Registered Partner
• Express Partner
• Silver Partner
• Gold Partner

The following flowchart visually presents the tiers and your path of success through our Partner Program:

Each level provides its own benefits and comes with its own requirements.

Affiliate

This is the lowest level of partnership. It is designated for partners which conduct businesses unrelated to our products, but might provide links/leads/opportunities for our software products.

Requirements

• Fill application form
• Partner fee: Free

Benefits

• Referral
  • Lead (referal links, cold contacts): Up to 5% of the license revenue for the first year (depending of the level of commitment)
  • Opportunity (direct contact with decision maker): 5-10% of the license revenue for the first year (depending on the level of commitment)

Registered Partner

This is the entry level for ERP solution partnership. It is designated for partners, which are gaining knowledge and experience with our products, but are not yet ready to perform full-scale implementations.

Requirements

• Fill partner application form
• Max length: 2 years
• Partner fee: Free

Benefits

• All from Affiliate
• Technical & sales guidance
• Internal chat/forum for registered partners
• Internal use licenses:
  • Discount: 10%
• Support incidents:
  • Discount: 10%

Express Partner

This partnership level is tailored for companies interested in our Express and/or CRM solutions. It is ideal for businesses whose primary operations are unrelated to our products but who seek to enhance their sales and customer engagement through simple implementations of ERP.net Express. It also includes the direct marketing opportunity, which entitles the partner to receive opportunities from ERP.net.

Requirements

• 1 Tech and/or Sales specialist for ERP.net Express
• 1 new project / year
• Use ERP.net Express for internal teams
• Partner fee / month: EUR 55 (billed annually)

Benefits

• All from Registered Partner
• Internal chat/forum for Express partners
• Internal use licenses
  • ERP.net Express Pro – 2 users
  • Discount for additional licenses: 20%
• Support incidents
  • 6 support tickets per calendar year included
  • Discount for additional support: 20%
• Customer support commission
  • 20% of the license revenue for Express Edition
• Direct marketing opportunity for Express clients

Silver Partner

After successfully completing at least 1 (one) year as Registered Partner or Express Partner, you may be entitled to become Silver Partner. During your tenure as a Registered partner, you are required to implement ERP.net for your company and at least one other (unrelated) company. To obtain this level, you need to certify and dedicate at least 1 (one) tech specialist and accept the other terms & conditions for silver partnership.

Requirements

• 1 Certified Tech specialist
• 1 new project / year
• 90% customer retention
• Use ERP.net for internal processes
• At least 1 consecutive year partnership
• Partner fee / month: EUR 194 (billed annually)

Benefits

• All from Express Partner
• Internal chat/forum for Silver ERP partners
• Internal use licenses
  • ERP.net Small Business Advanced – 3 users
  • Discount for additional licenses: 30%
• Support incidents
  • 12 support tickets per calendar year included
  • Discount for additional support: 30%
• Customer support commission
  • 20% of the license revenue for ERP.net Express Edition
  • 8% of the license revenue for other ERP.net products
• 1 (one) Test + 1 (one) Demo ERP.net instances
• Direct marketing opportunity for small business clients

Gold Partner

Successfully meeting the requirements for Silver for three additional consecutive years allows you to apply for a Gold partner. You must meet the requirements before applying for the level.

Requirements

• 1 Certified Sales specialist
• 4 Certified Tech specialists
• 1 Certified Developer
• 1 Universal app in the ERP.net app store
• 4 new projects / 80 users / year
• 95% customer retention
• Use ERP.net for internal processes
• 4 consecutive years partnership
• Partner fee / month: EUR 316 (billed annually)

Benefits

• All from Silver Partner
• Internal chat/forum for Gold ERP partners
• Internal use licenses
  • ERP.net Small Business Advanced – 6 users
  • Discount for additional licenses: 50%
• Support incidents
  • 24 support tickets per calendar year included
  • Discount for additional support: 50%
• Customer support commission
  • 20% of the license revenue for ERP.net Express Edition
  • 12% of the license revenue for other ERP.net products
• 1 (one) Test + 1 (one) Demo + 3 (three) Model ERP.net instances
• Direct marketing opportunity for enterprise clients

Definitions

You will find the definitions of the used terms and phrases in their exact contextual meaning below.

Internal use licenses

These are licenses, which the partner can use to manage their own internal processes within their company.

Support incidents allowance/discount

This covers any fees which might occur when raising tickets for internal processes and/or clients. The allowance is specified per calendar year. When the partnership starts in the middle of calendar year, the initial allowance is prorated. After the allowance is consumed, further support is provided at the specified discount.

Tech/Sales specialist

A named individual who has completed a basic course or training program specific to the relevant problem area, equipping them with foundational knowledge and skills.

Certified Tech/Sales specialist or Developer

A named individual who has successfully passed a certification exam provided by ERP.net for the relevant problem area.

Active client project

An active client subscription, where the client has specified the partner as the primary support partner.

New projects / year

Indicates how many new projects are started through a year of partnership. Projects can be for existing or new clients.

New users / year

This covers the increase in user base per year. If there are customers, which decrease the user base or cancel their subscriptions totally, this counts towards decrease in user base. It should be offset with increased sales to achieve the specified total increase.

Use ERP.net for internal processes

The partner should use ERP.net to manage at least some of their internal processes. This serves double purpose – both educational for internal staff and demonstrative to potential prospects.

Partner fee / billed annually

The partner fee, although specified per month is billed once per year as monthly amount * 12.

Internal chats/forum

These are chats with representatives of ERP.net and other partners for non-support issues.

Customer support commission

The support commission is paid by ERP.net to the partner. The requirement is the end customer to specify them as primary partner. The support commission covers expenses of the partner for non-paid support, such as bug reporting. The partner has the obligation to report such bugs to ERP.net without requiring payment from the end customer.

Test / Demo / Model instances

These are ERP.net instances, up to the specified count of each type, in addition to the internal use instance. They are provided upon request from the partner. Each ERP.net instance includes up to 5 users/sessions and is up to 10 GB in size. Test instances are usually based on the currently developed new version of ERP.net (called "Trunk"). Demo instances are based on the latest stable release. Model instances, when they exists are based on the latest stable release. Model instances are used to create new ERP.net instances for new clients of the partner. Model instances allow the partner to create one or several prepared starting databases for different industries or specific customer use cases. The cost of all such ERP.net instances, under the constraints specified here, are included in the partner package.

Direct marketing opportunity

When ERP.net receives a request from potential client, it might send the opportunity to the partner.

Customer retention

Indicates customer retention for both users and number of clients. The partner should keep at least the specified percentage of users/clients at the year, compared to the beginning of the partnership year. Abandoning clients/users count towards decreasing the customer retention. Only clients, who specified the partner as primary partner are counted towards the retention calculation.

Universal app in the ERP app store

A universal app is an application whose IP is owned by the partner. The app should be:

• Designed to be usable by more than one specific client.
• Listed on the ERP.net app store.
• Be available for purchase by any ERP.net client. E.g., it should not be limited to the clients of the partner.

Reseller agreement

This is a separate agreement between ERP.net and the partner, regarding the right for resell of ERP.net products and services. The partner retains the specified commission from the revenue of the end customer. Resellers bear the same responsibility for non-paid customer support as in the case of “Customer support commission”.